Highland Homes – SMS and Email Communication Terms
Last updated: September 10, 2026
By providing your phone number and/or email address to Highland Homes ("Company," "we," "us," or "our"), you consent to receive communications from us as described below. Please read these terms carefully.
1. Consent to Receive Communications
By submitting your contact information through our website, forms, or other channels, you expressly consent to receive:
- SMS/Text Messages: Including but not limited to appointment reminders, order updates, delivery notifications, promotional offers, and customer service communications.
- Email Communications: Including but not limited to newsletters, promotional content, transactional emails, account updates, and customer service correspondence.
2. Message Frequency
- SMS Messages: Message frequency varies based on your interactions with us and the services you've requested. You may receive up to 10 messages per month, though frequency may increase during active transactions or promotions.
- Email Communications: Frequency varies based on your preferences and relationship with us. Transactional emails are sent as needed; marketing emails are typically sent weekly or less frequently.
3. Message and Data Rates
Standard message and data rates may apply to SMS messages based on your mobile carrier plan. We are not responsible for any charges incurred from your mobile carrier.
4. Opt-Out Instructions
You may opt out of receiving communications at any time:
SMS Messages
- Reply STOP to any text message to unsubscribe from SMS communications
- Contact us at kellytorres@highlandhomesonline.net or (866) 610-2006
- You will receive a confirmation message after opting out
Email Communications
- Click the "Unsubscribe" link at the bottom of any marketing email
- Contact us at kellytorres@highlandhomesonline.net
- Note: You may still receive transactional emails related to your account or orders
5. Help and Support
Highland Homes
The team at Highland Homes brings over 75 years of combined experience in the factory-built housing industry. Our expertise spans every facet of the business—from design and construction to factory operations and customer experience. We've partnered with industry leaders and factory CEOs to help usher factory-built homes into the 21st century by advancing construction methods, incorporating modern designs, and using high-quality materials. The result: homes that rival—and often surpass—traditional site-built homes in quality, durability, and value.